As a business owner you have a lot of things to juggle (new features, customer concerns, finances) and may not have the time to keenly monitor the latest tools as they become available. Useful apps aimed at easing operational pains for startups and small businesses are proliferating. SMBs and startups now have access to the same tools that years ago only large enterprise could afford.
The axiom is simple: Consider yourself to be a coach, not a player in the field. Enable your team with the right tools, ease their frustrations by streamlining their processeses, and let them do the work. If your team member has asked for or begun using a tool and find it helpful, consider adopting it on a larger scale. This can also make your team happier by acknowledging their opinions and empowering them with the right tools (hardware and software).